Fighting With Kaiser

So its been an ongoing fight with Kaiser about my insurance coverage. I got to thinking about what happens after I reach the $250 deductible and the $2000 out of pocket amounts. So last week I called Kaiser to ask. I was told different answers. I called the representative that works for the credit union with Kaiser. She told me she was told some different, but was going to get to the bottom of it for a solid answer. (Still haven't heard back from her). Today I decided to call again and ask. I talked to a woman named Leslie. We were on the phone for about 25 minutes. She was very nice, and took her time reading all the coverage, what applies when and what doesn't. She put me on hold, and spoke with her supervisor about it. When she came back on she said they both agreed that since I have met both the deductible on Feb. 10th and the out of pocket amount on March 23rd, that from March 23rd forward I should not have to pay the co-payment of $25 every time I go for chemo or radiation. They said on my member number, the computer never switched over to another mode once I reached the out of pocket amount so they were going to manually have it changed. I asked about the two times I had paid the co-pay on March 25th and April 1st. They told me that I will be refunded for those two visits. Good thing I have a little notebook with everything in it, and I do mean everything wrote down .. appts dates, what happened on that day, the co pays, notes from my Dr. visits, phone numbers, meds and the side effects, etc. I don't think I can go a day with out my book! (Thank you Kris for the note book) And good thing I took the time to repeatedly call Kaiser to check on it since it turned out to be a benefit to me.